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Returns and Refunds

Ecosprout designs, manufacturers and selects the very best quality products on offer. We strive to achieve the highest quality at an affordable price for all our brands.

If for any reason you’re not happy with the items received, please return them unused in unopened original packaging within 14 days of purchase and we will refund your order with proof of purchase.

A restocking fee of $6.00 will apply and any freight charges are non-refundable.

Please note additional 3% credit card or Afterpay fees apply to all cancellations and returns, as these fees are now retained by credit card companies and Afterpay even when payment is refunded.

Please note Ecosprout do not “exchange” items.  
Instead please return the item you no longer want by following the below instructions.  Once we receive the items back the items be will checked and processed for a refund immediately if in original condition.  
If there is another item you would prefer instead please go ahead and purchase through our usual online store.

Please note that these products are excluded and can't be returned due to hygiene or oversized items

  • Dummies/Pacifiers
  • Nipples/Bottle Teats
  • Breast and Nipple Care items
  • Teethers
  • Breast Pumps
  • Toothbrushes
  • Hairbrushes
  • Rockers
  • Boucinette
  • Playgyms
  • Hanging Bassinet
  • Rattan Bassinets
  • Moses Baskets
  • Wooden swings
  • Crochet toddler swings
  • Cotton Baby Swings
  • Rattan Double Shelves

Please note items are returned at your expense. If you find a manufacturing fault please email or call us on 0800 884653 to advise within 5 days of purchase.

To Return an Order Please Contact Us  or email us

If you are returning a product, please note that ALL returns are required to be returned UNOPENED in the original box or packaging. Unfortunately, if items returned have obviously been opened then refunds will be invalid and we will return the items back to you.

Please use a tracked service and to the below address, with the reason why you are returning along with your original order details. 

Return Address

By Post (small items):

P.O Box 4691
Mount Maunganui South
Bay Of Plenty 3149
New Zealand 


By Courier: (larger items)

Eco Distribution Ltd
13A Triton Avenue
Mount Maunganui
Bay of Plenty 3116

Governing Law

If a dispute arises out of the purchase of any Ecosprout product, New Zealand Law governs the dispute. Read our policy here.