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Returns and Refunds

Ecosprout designs, manufacturers and selects the very best quality products on offer. We strive to achieve the highest quality at an affordable price for all our brands.

If for any reason you’re not happy with the items received, please return them unused in unopened original packaging within 30 days of purchase and we will refund your order with proof of purchase.

A restocking fee of $5.00 will apply and any freight charges are non-refundable.

Please note additional 3% credit card fee applies to all cancellations and returns, as these fees are now retained by the credit card company even when payment is refunded.

Please note Ecosprout do not “exchange” items.  
Instead please return the item you no longer want by following the below instructions.  Once we receive the items back the items be will checked and processed for a refund immediately if in original resalable condition.  
If there is another item you would prefer instead please go ahead and purchase through our usual online store as previously.

Please note that these products are excluded and can't be returned due to hygiene reasons:

  • Dummies/Pacifiers
  • Nipples/Bottle Teats
  • Breast and Nipple Care items
  • Flow Cups
  • Teethers
  • Breastpumps
  • Toothbrushes
  • Hairbrushes

Please note items are returned at your expense. If you find a manufacturing fault please email to advise within 10 days of purchase.

To Return an Order Please Contact Us  or email us info@ecosprout.co.nz

If you are returning a product, please note that ALL returns are required to be returned UNOPENED in the original box or packaging. Unfortunately, if items returned have obviously been opened then refunds will be invalid and we will return the items back to you.

Please use a tracked service and to the below address, with the reason why you are returning along with your original order details. 

Return Address

By Post (small items):

Ecosprout
P.O Box 4691
Mount Maunganui South
Bay Of Plenty 3149
New Zealand 

 

By Courier:

Eco Distribution Ltd
13A Triton Avenue
Mount Maunganui
Bay of Plenty 3116


Governing Law

If a dispute arises out of the purchase of any Ecosprout product, New Zealand Law governs the dispute. Read our policy here.