Returns and Refunds

Ecosprout designs, manufacturers and selects the very best quality products on offer. We strive to achieve the highest quality at an affordable price for all our brands.

If for any reason you’re not happy with the items received, please return them unused within 30 days of purchase and we will refund or exchange them, with proof of purchase, no questions asked.

Please note items are returned at your expense. If you find a manufacturing fault please email to advice within 10 days of purchase.

At ecosprout we take pride in manufacturing and selecting products which we can guarantee are made in an environmentally and socially acceptable manner.

 

To Return an Order Please Contact Us  or email us info@ecosprout.co.nz

If you are returning the product, please return the goods in the original box or packaging if it is an exchange.

If you believe your item has a manufacturing fault please email to advice within 10days of purchase. 

 

If you are returning for an exchange, please send the item to the below address with the reason why you are returning and the action you require.

Return Address

By Post (small items):

Ecosprout
P.O Box 4691
Mount Maunganui South
Bay Of Plenty 3149
New Zealand 

 

By Courier:

Ecosprout
24 Tay Street
Mount Maunganui
Bay of Plenty 3116
New Zealand


Governing Law

If a dispute arises out of the purchase of a ecosprout product, New Zealand Law governs the dispute.