Customer Service

Our customer service team have years of knowledge to help you with pretty much anything from advising around options or functionality of your ergobaby, to help with ideas for gifts or what essentials you need for a baby or toddler enter a new stage in life.

We aim to have most of your questions answered as you browse our product range but sometimes it's reassuring to speak to someone or if you have any after purchase enquiries. We are here to help! 

Our office hours are Monday-Friday 9am-4pm

     0800 884 653

            +64 27 556 3334 (outside of New Zealand)

 

info@ecosprout.co.nz

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Here at ecosprout we take pride in designing and manufacturing high quality affordable natural fibre and organic product ranges. Our product development has only you and your baby in focus - we 

Our own ecosprout branded range has been designed to offer our customers natural fibres and organic products at the very best price but not comprising on quality. We ensure that all our products are made in factories which ONLY use ethically fair trade manufacturing practices. We ensure all our products are made with natural fibres and a large percentage of our range is made with certified organic cotton. Certified by GOTS Certification.

We also source the very best products and brands from around the Globe which complement our own ecosprout branded range. We do vigorous testing on all products selected prior to distributing into our market place. And ensure we are 100% satisfied with our own experiences and also the reviews and experiences from a broad range of customers we select for our testing process. .

With our photography and colour matching processes. We have made every effort to display as accurately as possible the colours shown on our website. Unfortunately sometimes colours on differing monitors can distort colours, we cannot be responsible that some monitors display differing tones and shades of some colours.

We guarantee all workmanship on all our products so if for any reason you’re not happy with the items received, please return them unused, unwashed condition in its original packaging within 30 days of purchase and we will exchange or refund.

For all refunds and exchanges please call us on 0800 884 653 

If you are wanting to return or exchange your product please send your item to:

By Post (small items):

Ecosprout
P.O Box 4691
Mount Maunganui South
Bay Of Plenty 3149
New Zealand 

By Courier:

Ecosprout
24 Tay Street
Mount Maunganui
Bay of Plenty 3116
New Zealand.

Please note items are returned at your expense unless deemed faulty. We will refund you the postage/courier fees for your return expenses. (proof of return fee can be emailed or a copy accompanied with the product)

Exchanges and refunds are processed once the items have been reviewed.

Please contact us by:

Ph: 0800 884 653

Email: info@ecosprout.co.nz

Prices

At Ecosprout we will display any price increases immediately on our website. All prices are subject to change.